In the O&M (Operations & Maintenance) industry, Training tools and content that exist today are static, unintuitive, overwhelming, and disconnected from the real world. They don’t relay information as an instructor would, in a live training session. Live sessions however are expensive, limited in reach, and hard to schedule.

Heartwood’s 3D Interactive Training lets students practice on virtual equipment that is replicated in form & function, allowing them to ‘Learn-by-doing’.

PROBLEM: In order to support the operational readiness of their international customers, Sikorsky Aerospace Services needed to upgrade from current training methods like written technical manuals and expensive hands-on instructors. They also faced significant language issues with international students. Sikorsky wanted to deploy next-generation maintenance training to the UAE base depot.

SOLUTION: Engage Heartwood to develop 3D interactive and visual training courses on specific maintenance procedures. The applications show the students what to do, then allow them to do it themselves. The Apps were to be portable, scalable and modular – accessible on iPads and PCs.

1. O&M performed in-country rather than shipping to the US or deploying Sikorsky technicians on-site.
2. Permit Sikorsky to be a full life-cycle O&M provider.
3. Significantly improve training retention of indigenous non-English fluent mechanics.

1. Cost savings of returning assets or deploying technicians.
2. Expand Sikorsky’s product offerings and increase competitive advantage.
3. Increased technical competence of in-country workforce, thereby reducing error-driven injuries and down time.

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