Heartwood’s 3D Interactive Training empowers Komatsu’s technicians to practice on virtual equipment that is replicated in form & function, allowing them to ‘Learn-by-doing’.This in turn, empowers their Training Instructors to accelerate user learning, reduce training costs and decrease expensive live training by being Visual, Interactive and Portable.
PROBLEM: Komatsu manufactures diesel engines as part of their product line. They needed to teach the complex theory (technology & chemistry) behind soot and nitrogen-oxide reduction in their product, in a way that was more visual and interactive. SOLUTION: Stepping away from traditional paper-based manuals and non-interactive learning, empower students to virtually learn on 3D interactive components of the diesel engine. This enforces ‘learning by doing’, the most effective method of training. Click here to see the application in action.
SOLUTION: Stepping away from traditional paper-based manuals and non-interactive learning, empower students to virtually learn on 3D interactive components of the diesel engine. This enforces ‘learning by doing’, the most effective method of training.
1. 3D interactivity will allow distributors & technical instructors to virtually discover and teach features about the engine.
2. Students will locate, explore and interact with the machine models as they would during live classroom lab exercises.
1. Train in less time, virtually – reducing direct training expenses.
2. Avoid wear & tear on demonstration machines and limiting costly damage to those machines.
STATUS: Komatsu’s customer training center in Cartersville, GA is blending the 3D interactive training with classroom lecture sessions and hands-on/practical lab exercises. Sales reps also have access to product knowledge anytime, anywhere with just-in-time mobile apps.
CMS WiRE interviewed Komatsu’s Training Director and he said – “The market has been experiencing a shift, with everything available on demand — and training is really no different from any other product knowledge you’d want, and need, right away…. We need to distribute Apps instead of Plane Tickets!”. Read the full interview here!